Telecom showcase
Deflect
Call-centre knowledge assistant
New customer-care agents lose time searching policy documents while customers wait.
Interactive showcase using representative operator data.
How the intervention moves
- 1
Reads the live conversation context.
- 2
Retrieves the relevant operator documents.
- 3
Identifies the exact policy excerpt and confidence.
- 4
Drafts a cited answer for the human agent.
- 5
Flags uncertainty instead of sending an unsupported answer.
Representative conversation
Autoplay previewCustomer
Can I keep my number when I move to a new plan?