Telecom showcase
Deflect
Network complaint triage
A vague network complaint can become an expensive, misclassified field visit.
Interactive showcase using representative operator data.
How the intervention moves
- 1
Asks where, when and on which device the issue occurs.
- 2
Checks the outage map and line diagnostics.
- 3
Classifies the issue as known incident, home setup or line fault.
- 4
Guides safe self-service steps or creates a complete ticket.
- 5
Escalates faults that need network or field intervention.
Representative conversation
Autoplay previewCustomer
My home internet is slow.