Nexus solutions
Telecom showcase

Protect

SIM swap and replacement

A stolen SIM can expose bank verification codes, making replacement a high-risk process.

Interactive showcase using representative operator data.

How the intervention moves

  1. 1

    Captures the lost-SIM request and verifies identity.

  2. 2

    Retrieves recent account and device activity.

  3. 3

    Detects a password reset from an unfamiliar device.

  4. 4

    Blocks automatic replacement under the fraud policy.

  5. 5

    Escalates the case for live video verification and approval.

Representative conversation

Autoplay preview

Customer

I lost my SIM and need a replacement.