AI Agent and Business Operations platform
Operations that understand the request, act within the rules, and hand off to people.
Nexus gives operations teams configured Agents, approved knowledge with hybrid retrieval and citations, deterministic Flows that run governed actions, and human handoff when judgment is needed. One shared runtime carries all of it.
Repetitive work crosses knowledge, systems, and people.
A customer asks, a policy is checked, a record is created, and someone decides when a person takes over. Nexus puts that sequence on one platform so the work is grounded, repeatable, and observable.
Configure, connect, operate, measure, hand off.
Each stage is a real product surface today. Together they turn a customer request into a grounded, governed, observable result.
- 01
Configure
Create an Agent with identity, instructions, and model profile; approve the sources retrieval may use.
- 02
Connect
Reach customers through the embeddable Widget and Hosted Chat.
- 03
Operate
Run deterministic Flows with structured capture, governed actions, and one Agent step.
- 04
Measure
Follow sessions, outcomes, receipts, and recorded traces in the operations dashboard.
- 05
Hand off
Pass the conversation and its context into the configured support inbox when judgment is required.
Four pillars on one shared runtime.
Agents
Configured identity, instructions, and model profile with a direct runtime.
Knowledge
Approved sources, hybrid retrieval, and cited answers.
Flows and actions
Deterministic steps, typed action boundaries, and one Agent step.
Operations
Dashboard, recorded traces, notifications, and handoff.
Positioned as a platform, described as it runs.
Runs today
A multi-tenant workspace, one shared runtime for Agents and Flows, hybrid retrieval with citations, deterministic Flows with publication and versioning, Widget and Hosted Chat, and human handoff.
Product direction
The complete configured Agent: instructions and model selection, approved knowledge, allowed tools and actions, conversation state, guardrails, and handoff composed in one saved configuration and run faithfully end to end.
Two Telecom customer tasks, shown end to end.
The Telecom story shows “Service status and support” and “Availability and installation” running through Widget and Hosted Chat on the shared runtime. Demonstration data and actions are simulated; no provider system is connected.
- Service status and support
- Availability and installation
Explore how the pillars work together, create a workspace and follow the guided setup, or read the Telecom story for evidence.
- Explore the platform
Opens the platform overview.
- Create an account
Opens account registration.
- Read the Telecom story
Opens the demonstration case story.