Platform overview
One runtime from configuration to handoff.
Nexus is built as an AI Agent and Business Operations platform. Configure an Agent, approve the knowledge retrieval may use, run deterministic Flows with governed actions, watch the work in operations, and hand off to a person when it matters. This page shows how the pieces fit and what each one does today.
Configure, connect, operate, measure, hand off.
Each stage is a real product surface today. Together they turn a customer request into a grounded, governed, observable result.
Configure
Create an Agent with identity, instructions, and model profile; approve the sources retrieval may use.
Connect
Reach customers through the embeddable Widget and Hosted Chat.
Operate
Run deterministic Flows with structured capture, governed actions, and one Agent step.
Measure
Follow sessions, outcomes, receipts, and recorded traces in the operations dashboard.
Hand off
Pass the conversation and its context into the configured support inbox when judgment is required.
One question per pillar.
Runs today
Agents
A configured Agent with a real runtime, and a clear path to more.
An Agent in Nexus has an identity, instructions, a model profile using your own provider credentials, and direct execution foundations on the shared runtime. Composing saved knowledge and tools end to end is product direction, and this page keeps the two apart.
- Identity and instructions
- Model profile
- Shared runtime
Knowledge
Answers grounded in sources you approved.
Nexus ingests the documents you approve, retrieves with hybrid search, and attaches citations, so an answer can be traced back to its source.
- Approved sources
- Ingestion and search
- Hybrid retrieval and citations
Flows and governed actions
Deterministic steps, governed actions, one runtime.
A Flow owns the business sequence from capture to handoff. Actions cross a typed boundary, and one configured Agent can take a step inside the same runtime that runs the Flow.
- Deterministic steps
- Governed actions
- One Agent step
- Publication and versioning
Operations and measurement
See the work, follow the record, keep people in charge.
Operators get a dashboard over sessions and outcomes, recorded traces, notifications for what needs attention, and a handoff path into the configured external support inbox. Measurements summarize only what Nexus recorded.
- Dashboard
- Recorded traces
- Notifications
- Human handoff
- Measurement
Positioned as a platform, described as it runs.
Runs today
A multi-tenant workspace, one shared runtime for Agents and Flows, hybrid retrieval with citations, deterministic Flows with publication and versioning, Widget and Hosted Chat, and human handoff. The current reference implementation is Commerce, built directly into the shared applications.
Product direction
The complete configured Agent: instructions and model selection, approved knowledge, allowed tools and actions, conversation state, guardrails, and handoff composed in one saved configuration and run faithfully end to end.
Create a workspace and follow the guided setup, open the representative, deterministic showcase, or read the Telecom story for evidence.
- Create an account
Opens account registration.
- Open the showcase
Opens representative, deterministic scenarios; not the demonstrated tasks or an account.
- Read the Telecom story
Opens the demonstration case story.